C&C Sutlery Civil War Catalog Order, Ship & Returns Information. Ship rates.

 

Order, Ship, Returns Information

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of the C&C Sutlery website, the Spirit Horse Enterprises, Inc. website, and any other websites that are for divisions of Kinga Enterprises, Inc. agree that access to and use of these sites are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

TERMS AND CONDITIONS

Accurate measurements enable us to ship you the correct size the FIRST time. Please click see our Clothing Ordering Instructions.

HOW TO ORDER:

  • You may order on-line using our SECURE shopping cart.
  • You can phone us: (208) 398-7279 Monday - Friday 8:30 AM - 4:30 PM MOUNTAIN TIME. Please have ALL your order information ready.
  • You can FAX us your order: (208) 398-7279. Please print and fill out the Offline Order Form. Please call us prior to FAXing so we may plug it in.
  • You can mail us your order. Please print and fill out the Offline Order Form and mail it to:
    C&C Sutlery
    2001 North Washington Avenue
    Emmett, Idaho 83617
PAYMENT INFO:
    • We accept VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS. Your credit card is charged immediately upon order submittal.
    • You may send CHECKS, CASHIERS CHECKS, or MONEY ORDERS. Make checks payable to C&C SUTLERY. Personal Checks must clear before products can be shipped.
    • DO NOT send Cash. 
Online Payment Service
 
SHIPPING & HANDLING INFO:
      - Don't forget to include SHIPPING & HANDLING in the total payment.
      - Large orders require additional shipping payment. Call us: 208-398-7279  Monday - Friday 8:30 AM - 4:30 PM MOUNTAIN TIME  for these costs.
      - If Your Order totals the amount shown below, ESTIMATED shipping & handling costs will be: 
                $00.01   - $25.00..................$14.00
                $25.01   - $50.00 .................$17.00 
                $50.01   - $75.00 .................$19.00 
                $75.01   - $100.00 ...............$20.00 
                $100.01 - $125.00 ...............$21.00 
                $125.01 - $150.00 ...............$22.00 
                $150.01 - $200.00 ...............$23.00 
                 For $200.01 and above,  add $7.00 for every additional $100.00 of purchase amount.
      - We require extra shipping payment on heavier item orders due to:
               The extra weight involved when packing several wool garments or
               The extra weight of non-clothing merchandise orders or
               The extra size of non-clothing merchandise orders.
      - NEXT DAY and 2ND DAY AIR shipping costs are ESTIMATES. Exact cost is determined one the order is boxed, weighed, measured and the address entered into the shipping system.
      - Your order usually ships between 2 - 4 weeks. Often we can ship directly from stock. You should have your products within 30 days. SPECIAL ORDERS ARE AN EXCEPTION.
      - If you have questions regarding shipping please call us at 208-398-7279  Monday - Friday 8:30 AM - 4:30 PM MOUNTAIN TIME.
 
OUT OF STOCK ITEMS AND BACKORDERS:
     We make every effort to ship the complete order. However, sometimes items may be out of stock. We make every effort to restock these items in a timely manner. At times it is impossible to get certain items quickly. We can ship your order as a partial and backorder the out of stock item(s). Backorders are shipped immediately once we have received the items. If you decide it is taking too long to get your item contact us and we will refund the item cost.
 
ORDER STATUS:
     You can always email < info@ccsutlery.com > or call 208-398-7279  Monday - Friday 8:30 AM - 4:30 PM MOUNTAIN TIME  for status of your order. Please include your 5 digit order number.
 
FOREIGN CUSTOMERS and ORDERS SHIPPED OUTSIDE OF THE UNITED STATES:
     - The shipping charges shown on your invoice are incorrect and will be removed from your order total.
     - Correct shipping charges will be determined at the time the items are boxed per US Postal Service rates based upon the weight of the package and its destination. These correct shipping charges will be added to your order total and charged to the credit card on file. 
     - Shipping will be via US Postal Service and the package will be insured and tracked. 
 
RETURNS:
  • All returns and exchanges MUST BE PRE-AUTHORIZED by the management of C&C Sutlery prior to the return.  IF YOU RETURN an item to C&C Sutlery without  pre-authorization your right to refund, replacement, or exchange could be waived.
  • Used items, clearance, and closeout items cannot be returned or exchanged  
  • ALL FIREARMS SALES ARE FINAL. Firearms and cylinders cannot be returned or exchanged with the exception of manufacturer defect.  Click here for FIREARM AND CYLINDER WARRANTY.
  • ALL TENT SALES ARE FINAL.
  • AMMUNITION BOXES, HARDTACK CRATES, CHAIRS, STOOLS, and LAP DESKS CANNOT be returned or exchanged.
  • DVDs, CDs, books or other electronic or print media CANNOT be returned or exchanged.
  • Shipping costs are not refundable. If the AUTHORIZED return or exchange is due to an error on the part of C&C Sutlery, shipping costs for sending the replacement will be covered by C&C Sutlery.
  • Items lost, damaged, or destroyed in shipping are the responsibility of the carrier.
  • Items must be returned within ten (10) days of receipt in new, unused condition in the original packaging with the original sales receipt. Items that have been worn or used may NOT be returned or exchanged. Acceptance of any item after ten (10) days is at the discretion of C&C Sutlery management.
  • STANDARD Items may be returned or exchanged.
    • STANDARD TROUSERS: Foot or Mounted Size 34-42, Side Seam Pocket, No Rank Stripe or Cording Trim, Sky Blue, Navy Blue (Foot Trouser Only), or Medium Grey Wool. All Budget-line Trousers. 
    • STANDARD SHELL JACKETS & SACK COATS: Sizes 38-48 Regular Length; Enlisted; Unlined; Untrimmed; 7-Button Front Shell Jacket in Navy Blue or Medium Gray Wool, 7-Button Front CS Sack Coat in Medium Gray wool, or 4-Button Front US Sack Coat in Navy Blue Wool. All Budget-line Shell Jackets & Sack Coats.
    • STANDARD FROCK COATS: All Budget-line Coats ONLY. 
    • STANDARD GREATCOATS: Sizes 38-48 Regular Length, Sky Blue or Medium Grey Wool. All Budget-line Coats. 
    • STANDARD VESTS: Sizes 38-48 Regular Length, Navy Blue or Medium Grey Wool. All Budget-line Vests. 
    • STANDARD CAPS & HATS: Forage Caps & Kepis sizes M-XL, Untrimmed & made of Navy Blue or Medium Grey Wool. All Budget-line Kepis & Forage Caps. All Slouch Hats & Hardee Hats. 
    • STANDARD SHIRTS: Sizes M-3XL 4-button shirts White, Unbleached, or Homespun.  All Budget-line shirts. 
    • STANDARD BOOTS & SHOES: Sizes 9-13 ½ in Black Leather. 
    • STANDARD LADIES: Sizes 6-16 White Blouses, Chemises, Pantaloons
  • CUSTOM Items may be EXCHANGED ONLY.

    • TROUSERS:

      • 20% restocking fee for Size 34-42 with Side Seam Pocket, No Rank Stripe or Cording Trim in wool colors other than Sky Blue, Navy Blue (Foot Trouser Only), or Medium Grey.
      • 30% restocking fee for Size 34-42 with ANY of the following: Mule Ear pockets, Rank Stripe, Officer Cording.
      • 50% restocking fee for Size 32 & Smaller or Size 44 & Larger.

      SHELL JACKETS & SACK COATS:

      • 20% restocking fee for Sizes 38-48 Regular Length, Enlisted 7-Button Front Shell Jacket, 7-Button Front CS Sack Coat, or 4-Button Front US Sack Coat with ANY of the following: Lined; Branch of Service Trim in Artillery Red, Cavalry Yellow, or Infantry Sky Blue; wool colors other than Navy Blue, Sky Blue, Medium Gray, & Richmond Gray.
      • 50% restocking fee for Sizes 38-48 Regular Length, Enlisted Shell Jackets & Sack Coats with ANY of the following: Branch of Service Trim other than Artillery Red, Cavalry Yellow, or Infantry Sky Blue; 6, 8 or 9 button front; Epaulettes; Belt Loops.
      • 50% restocking fee for size SMALLER than 38, size LARGER than 48, Tall Length, Short Length, Junior Officer, and/or Senior Officer.
    • FROCK COATS:
      • 20% restocking fee for Enlisted Sizes 38-48 Regular Length with ANY of the following: Branch of Service Trim in Artillery Red, Cavalry Yellow, or Infantry Sky Blue; Navy Blue or Medium Grey Wool.
      • 50% restocking fee for Enlisted Sizes 38-48 Regular Length with Branch of Service Trim other than Artillery Red, Cavalry Yellow, or Infantry Sky Blue; wool colors other than Navy Blue or Medium Grey Wool.
      • 50% restocking fee for size SMALLER than 38, size LARGER than 48, Tall Length, Short Length, Junior Officer, and/or Senior Officer.
    • GREATCOATS and VESTS:
      • 20% restocking fee for Sizes 38-48 Regular Length in wool colors other than Sky Blue or Medium Grey Wool.
      • 50% restocking fee for size SMALLER than 38, size LARGER than 48, Tall Length, Short Length.
    • FORAGE CAPS & KEPIS:
      • 20% restocking fee for untrimmed Sizes M-XL in wool colors other than Navy Blue or Medium Grey Wool.
      • 50% restocking fee for M1858 Forage Cap.
      • 50% restocking fee for Trimmed.
      • 50% restocking fee for size S.
    • SHIRTS:
      • 20% restocking fee for Sizes M-3XL Bib, Dress, and Solid Color Shirts.
      • 50% restocking fee for Sizes S, 4XL, or 5XL.
    • BOOTS & SHOES:
      • 20% restocking fee for Sizes SMALLER than 9, LARGER than 13 ½, or non-Black Leather.
    • LADIES:
      • 20% restocking fee for all non-standard Ladies garments.
  • Returns will be credited to the card on file. If no credit card information is available an in-store credit in the form of a Gift Certificate will be given.
  • The ownership and management of C&C Sutlery reserve the right to change or alter the return policy at any time without notice.

DAMAGED SHIPMENTS:

  • Items damaged or destroyed in shipping are the responsibility of the carrier. DO NOT ship it back to C&C Sutlery. Call the delivery company. If you return the item to C&C Sutlery prior to contacting the delivery company and without pre-authorization your right to refund, replacement, or exchange could be waived.

DEFECTIVE MERCHANDISE:

  • The defect must be verified by C&C Sutlery. Determination of the defect is at the sole discretion of C&C Sutlery management.
  • Defective items will be replaced by C&C Sutlery at no additional charge.
  • IF YOU RETURN an item to C&C Sutlery without  pre-authorization your right to refund, replacement, or exchange could be waived. 

FIREARM AND CYLINDER WARRANTY:

   YOU MUST CONTACT C&C SUTLERY FIRST.

  • Taylors and Co. offers a manufacturers warranty on firearms and conversion cylinders.
  • Any firearm which has been altered in any manner will void the warranty.
  • The use of any ammunition other than factory ammunition will void the warranty.
  • Authorization numbers are required for all warranty returns and can be obtained by contacting Taylors and Co.
  • Any product returned for warranty must include a letter included stating the problem with the product, customer name, address, email address, and daytime phone number.
  • All warranty return products must be shipped to Taylors and Co. at customer’s expense.
  • Taylors and Co. will pay the return freight after the repair is completed IF THE REPAIR IS DETERMINED TO BE A WARRANTY SITUATION. The customer will be responsible for the repair expenses and return freight if the warranty has been voided or Taylors and Co. determines the repair is not under warranty.
  • It is under Taylors and Co. discretion whether the product will be repaired or replaced. Any expenses to re-register a replacement firearm is at the customer’s expense.
  • All repairs are to be handled by Taylors and Co.
PRICING INFO:
     - While every effort has been made to be as accurate as possible in the pricing in our on-line and paper catalog, mistakes can happen. We reserve the right to correct errors.
     - Our prices are subject to change without notice.
     - We strive to keep our prices below those of our competition. 

We have been in the Civil War and Indian War period clothing business since 1976 manufacturing all types of wool coats, wool jackets, wool vests, wool pants, cotton shirts, ladies dresses and more. We ship all over the world. We can custom make wool & cotton garments for you as well.

Send us an email info@ccsutlery.com info@ccsutlery.com or call 208-398-7279  Monday - Friday 8:30 AM - 4:30 PM MOUNTAIN TIME for more information or to place an order.